And these services were well worth the prices, great experience had by all!! So, the staff should have a better plan set up to allow late arrivals the opportunity to store their belongings before undergoing their expensive spa treatments, which totaled $500. In fact, my phone ringed several times throughout the massage. Instead, we were forced to carry our jackets and purses to each spa treatments room, which undermined the purpose of the relaxing spa treatments that we were receiving. Given the fact that we were about 10 minutes late for our spa treatments, we weren't allowed to place our things in the lockers or to change into the uniforms.

Note: bring your own slippers to this establishment because you're not guaranteed a pair from the start. So, we were forced to walk on the wet locker room floor in our socks.

We were told to immediately take off our shoes, which we did but, the spa ran out of slippers to give my sister and I. Without giving us any further instructions, he told us to take the elevator upstairs for admissions (we had to figure out what floor the spa admissions was on).Īfter arriving at admissions, we were give the account watches and escorted to the women's lounge area, which was extremely crowded at about 4:00 pm. Imagine my confusion because the entry was so understated we would've missed it on our own. So, we asked the guy near a bank of elevators where was Spa Castle's entrance, he said here it is-pointing to the elevators. Upon arrival my sister and I entered what appeared to be a high rise lobby, but there wasn't a sign or any indication of where the entry was for Spa Castle. First, let me start by saying that the Spa needs improvement with their customers service and staff behavior.

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